Jas Connect: Unlocking Call Data with Real-Time Webhooks
Client Overview
Jas Communications is a leader in softphone and VoIP solutions, offering flexible tools for businesses to manage and optimize voice communications. As their clients became more data-driven, Jas saw an opportunity to extend beyond the limited reporting capabilities of the default 3CX interface.
The Challenge
Clients were increasingly requesting real-time access to call events to power custom workflows—like triggering CRM updates, sending internal notifications, or launching post-call analyses. The existing infrastructure didn’t support this level of responsiveness or customization.Jas needed a solution that was secure, scalable, and easy to integrate into a wide range of client systems without overhauling their entire backend.
Our Solution
Devpro designed and implemented a real-time, event-driven architecture using modern serverless technologies. Key components included:
Webhook-based integration to stream 3CX call events as they happen
Serverless TypeScript functions for scalable, on-demand processing
A PostgreSQL database to store and manage structured call event data
Fine-grained data exposure to client applications through secure endpoints
This setup allowed businesses to react instantly to call activity and build intelligent automations on top of it.
The Results
⚡ Instant access to real-time call data for downstream processing
🔐 Secure, serverless infrastructure requiring no ongoing maintenance
🔁 New workflow possibilities such as live notifications, CRM syncing, and call analytics
🧩 Easy integration into diverse client systems and applications
Impact
With this integration, Jas Communications has empowered its clients to unlock real-time insights and build intelligent workflows around their softphone activity. What was once static data locked behind a UI is now dynamic, actionable information—driving smarter, faster business decisions.
Ready to achieve similar results?
Contact us today to discuss how our AI-driven solutions can help your business overcome its unique challenges.
