The Challenge
The receptionist was spending more than 4 hours per day managing incoming calls. This repetitive task was costing the company both time and money — roughly $80 per day in wages alone — while slowing down service for customers who often waited on hold to be connected.The Solution
We built an AI-powered virtual agent designed specifically for the brokerage’s needs. Now, the virtual agent answers all incoming calls, identifies the caller’s intent through natural language (for example, “I’d like to speak to a sales representative”), and forwards the call to the correct broker — instantly and without requiring human intervention.The Results
The solution now saves the brokerage about $80 per day — equivalent to over $20,000 in annual savings — while delivering a faster, more professional experience for customers.And the best part? The virtual agent costs less than that per year to run and maintain, offering a clear and compelling return on investment.Looking to streamline your operations?
We help businesses leverage AI to save time, reduce costs, and improve customer service. Contact us to explore how we can help.
