Jas Communications provides telephony and communication tools to businesses looking to streamline client interactions. With their existing Jas Connect platform, they had a solid foundation but saw a growing demand for insights that could turn everyday calls into opportunities for improvement and growth.
Jas wanted to enhance their offering by enabling clients to extract real-time intelligence from voice calls, including sentiment analysis, tone recognition, and topic tracking. The goal was to help businesses improve customer satisfaction, fine-tune sales training, and make smarter decisions based on real conversations. However, building such a system meant integrating multiple AI services, handling variable data formats, and doing it all in a way that scaled effortlessly without adding infrastructure overhead.
Devpro architected and implemented a powerful AI analytics layer within the Jas Connect ecosystem. The solution features a serverless backend built on Azure Functions, providing scalable and cost-efficient compute. It is written in TypeScript for reliability and consistency. The system integrates three AI services to deliver real-time sentiment scores, summaries of key call moments, transcripts for review and compliance, and tone assessments for emotional analysis. This architecture enables seamless processing of call data at scale, with no servers to manage and no manual overhead.
The system has already processed more than 500 minutes of calls. Six companies are actively using the tool to enhance their sales and service workflows. There are 126 Chrome extension users who benefit from live, in-browser analysis. The infrastructure is fully scalable and requires no manual maintenance.
The AI-powered analytics engine has elevated Jas Connect from a communication tool to a conversational intelligence platform. By delivering real-time, actionable insights from phone calls, Jas Communications is helping its clients make smarter, faster decisions and is setting a new standard in customer interaction.
Supporting over 500,000 connections
